Last Updated: 23 January 2026
Privacy Policy
This Privacy Policy describes how Middletown NY Locksmith ("we," "us," or "our") collects, uses, and shares your personal information when you visit our website, use our services, or otherwise interact with us. Middletown NY Locksmith is committed to protecting your privacy and ensuring you have a positive experience while using our services.
1. Information We Collect
We collect various types of information from and about you to provide our locksmith services effectively and efficiently.
1.1 Information You Provide Directly To Us
When you interact with Middletown NY Locksmith, you may provide us with personal information, including but not limited to:
* Contact Information: Your name, email address, phone number, and physical address (e.g., service location). This is typically collected when you call us, fill out a contact form on our website, or request a service. * Service Details: Information about the locksmith service you require, such as the type of lock, specific problem (e.g., locked out, need rekeying, broken key), vehicle make/model/year/VIN for automotive locksmith services, or other relevant details necessary to perform the service. * Payment Information: If you make a payment for our services, we collect payment details such as credit card numbers or other financial information. This information is processed securely, often through third-party payment processors. * Communications: Records of your correspondence with us, including phone calls, emails, and messages through our website forms.
1.2 Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and browsing activity using cookies and similar tracking technologies:
* Device and Usage Information: Your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and the dates/times of your visits. * Location Information: We may infer your general location from your IP address.
2. How We Use Your Information
Middletown NY Locksmith uses the information we collect for various purposes, primarily to provide and improve our locksmith services:
* To Provide Services: To schedule and perform locksmith services you request, including dispatching technicians to your location, verifying your identity, and ensuring proper service delivery. * To Communicate With You: To respond to your inquiries, provide service updates, confirm appointments, send invoices, and communicate important information regarding our services. * To Process Payments: To process transactions for the services provided. * To Improve Our Services: To understand how our website is used, analyze service demand, and identify areas for improvement in our service offerings and customer experience. * For Marketing and Promotions: With your consent, we may use your contact information to send you updates about new services, special offers, or other information we think may be of interest to you. You can opt out of these communications at any time. * To Ensure Security: To detect and prevent fraud, unauthorized access, and other illegal activities. * To Comply with Legal Obligations: To meet legal, regulatory, or other compliance requirements.
3. How We Share Your Information
Middletown NY Locksmith understands the importance of keeping your information confidential. We do not sell your personal information to third parties. We may share your information in the following limited circumstances:
* With Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing our services (e.g., IT support, website hosting, payment processors, analytics providers). These service providers are contractually obligated to protect your information and only use it for the purposes for which it was disclosed. * For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order, subpoena, or government investigation). * To Protect Our Rights: To protect the rights, property, or safety of Middletown NY Locksmith, our customers, or others. * Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.
4. Data Protection and Security Measures
Middletown NY Locksmith implements robust technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include:
* Encryption: Using encryption technologies where appropriate to protect sensitive data transmitted online. * Access Controls: Restricting access to personal information to authorized employees and contractors who need the information to perform their job functions. * Secure Systems: Employing firewalls, antivirus software, and other network security technologies to protect our systems. * Regular Audits: Periodically reviewing our security practices to ensure compliance and effectiveness.
While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
5. Third-Party Services
Middletown NY Locksmith utilizes third-party services to enhance our website functionality and service delivery:
* Google Analytics: We use Google Analytics to collect information about how visitors use our website. This data helps us understand website traffic and improve our site. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can learn more about Google's privacy practices at https://policies.google.com/privacy and opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout. * Payment Processors: When you make payments for our services, we use third-party payment processors (e.g., Stripe, PayPal, or similar services). These processors handle your payment information directly and securely, and we do not store your full payment card details on our servers. Their privacy policies govern how they collect and use your information.
6. Cookies and Tracking Technologies
Middletown NY Locksmith uses "cookies" and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help our website remember information about your visit.
* How We Use Cookies: We use cookies for various purposes, including: * Essential Website Functionality: To ensure our website operates correctly. * Performance and Analytics: To understand how visitors use our website and improve its performance. * Preferences: To remember your preferences and settings. * Managing Cookies: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of our website and services.
7. Data Retention
Middletown NY Locksmith retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
8. Your Privacy Rights
Depending on your state of residence, you may have specific rights regarding your personal information under applicable US state privacy laws, such as the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), and others. These rights may include:
* Right to Know/Access: The right to request what personal information we collect, use, disclose, and sell about you. * Right to Delete: The right to request the deletion of personal information we have collected from you, subject to certain exceptions. * Right to Correct/Rectify: The right to request the correction of inaccurate personal information. * Right to Opt-Out of Sale/Sharing: The right to opt-out of the "sale" or "sharing" of your personal information (as defined by applicable law, though Middletown NY Locksmith does not sell personal information). * Right to Limit Use and Disclosure of Sensitive Personal Information: If applicable, the right to limit our use and disclosure of sensitive personal information. * Right to Non-Discrimination: The right not to be discriminated against for exercising your privacy rights.
To exercise any of these rights, please contact us using the "Contact Us" details below. We may need to verify your identity before processing your request.
9. Children's Privacy
Our services are not intended for individuals under the age of 13. Middletown NY Locksmith does not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to remove that information from our servers.
10. Updates to This Privacy Policy
Middletown NY Locksmith may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any modifications signifies your acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, our data practices, or if you wish to exercise your privacy rights, please contact us:
Middletown NY Locksmith Address: 82 Washington St, Middletown, NY 10940, USA Email: info@middletownnylocksmith.com
